General terms and conditions of business

§ 1. Scope, definition of terms

(1) For the business relationship between Kraftling GmbH, Wilhelm-Mauser-Str. 14-16, 50827 Cologne (hereinafter "Supplier") and the customer (hereinafter "Customer"), the following General Terms and Conditions apply exclusively in the version valid at the time of the order. Deviating general terms and conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.

(2) The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be attributed predominantly to his commercial or independent professional activity. On the other hand, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.

(3) These terms and conditions also apply to future business relationships with entrepreneurs, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to this.


§ 2. Conclusion of contract​

(1) The customer can choose between individual orders and the Kraftling subscription in the shop.

(2) For individual orders, the customer can select products from the supplier's range and collect them in a so-called shopping cart by clicking the "ADD TO CART" button. By clicking on the "Pay now" button, he submits a binding request to purchase the goods in the shopping cart. Before sending the order, the customer can change and view the data at any time. The provider then sends the customer an email, which the customer sends via the . The customer can view the terms and conditions at any time here on this page.

(3) The contract is concluded with the order confirmation. If the customer has decided to pay by credit card, Sofortüberweisung by Klarna, PayPal, Shop Pay or Google Pay, the contract is already concluded at the time the payment order is confirmed. 

(3) The customer can also request the Kraftling subscription at a reduced price. On the corresponding request page, he must select the number and type of shots that he would like to receive on a regular basis. In addition, he must specify the delivery interval and the method of payment (direct debit or invoice). By clicking on the “ORDER NOW FOR A PAYMENT” button, he submits a binding request to receive the Kraftling subscription. With the automatic receipt of the order confirmation, the contract for the Kraftling subscription is concluded.

(4) Gift Certificates

  1. Gift vouchers can only be redeemed online at , the voucher value or remaining amounts cannot be paid out. The voucher can only be redeemed once payment has been received. Gift vouchers are excluded from discount codes, actions, promotions and exchanges. The voucher is valid for 3 years from the end of the year in which the voucher was issued.
  2. The presentation of the vouchers in our online shop does not represent a legally binding contract offer on our part, but is only a non-binding invitation to the consumer to order vouchers. By ordering the desired voucher, the consumer makes a binding offer to conclude a purchase contract.
  3. When an order is received in our voucher shop, the following regulations apply: The consumer submits a binding contract offer by successfully going through the ordering procedure provided in our voucher shop. The contract is concluded with the order confirmation. If the customer has decided to pay by credit card, Sofortüberweisung by Klarna, PayPal, Shop Pay or Google Pay, the contract is already concluded at the time the credit card is charged and the payment order is confirmed


The order is made in the following steps:

  1. Selection of the desired voucher
  2. Select value and continue by clicking the button "Add to shopping cart"
  3. If you would like to select another voucher, click on the desired category and repeat steps 1-2
  4. Checking the information in the shopping cart
  5. Continue with the "Checkout" button
  6. Enter billing/delivery address and contact details
  7. Choose payment method.
  8. Repeat check or correction of the respective entered data
  9. Read the terms and conditions and confirm with a tick
  10. 10. Read the declaration of revocation and confirm with a tick
  11. Paid and binding dispatch of the order.

Before the binding submission of the order, the consumer can return to the website on which the customer's details are recorded and correct or correct input errors by pressing the "Back" button in the Internet browser he is using after checking his details Closing the internet browser cancel the ordering process. We confirm receipt of the order immediately by an automatically generated email ("order confirmation"). 

(5) The contract is concluded in German. The text of the contract is saved by the provider and made available to the customer on request.


§ 3. Delivery, availability of goods

(1) Delivery takes place within two weeks, unless a different delivery period is specified in the offer or a different delivery period has been agreed. Delivery times specified by the provider are calculated from the time of our order confirmation, provided the purchase price has been paid in advance (except for purchases on account).

(2) Collection from the provider is generally possible. Collection only within the following business hours: Monday to Friday from 9 a.m. to 8 p.m. Holidays excluded. Please arrange an exact pick-up time with the provider at least two working days before your pick-up, so that the goods can be made available for you.

(3) There is no delivery to packing stations.

(4) If no copies of the product selected by the customer are available at the time the customer places the order, the provider will inform the customer of this immediately in the order confirmation. If the product is permanently unavailable, the provider will refrain from a declaration of acceptance. A contract is not concluded in this case. If a contract has already been concluded, the provider withdraws from the contract in this case.

(5) If the product specified by the customer in the order is only temporarily unavailable, the provider will also inform the customer of this immediately in the order confirmation.

(6) The following delivery restrictions apply: The provider only delivers to customers who have their habitual residence (billing address) in one of the following countries and who can provide a delivery address in the same country: Germany.


§ 4. Registration as a customer

The customer can register with the provider as a customer and create a customer account. To do this, he must enter his first and last name and his e-mail address on the relevant page in the shop and choose a password and then click on the "CREATE" button.


§ 5. Retention of title

The delivered goods remain the property of the provider until full payment has been made.​


§ 6. Prices and shipping costs​

(1) All prices stated in the provider's shop include the applicable statutory sales tax.

(2) The corresponding shipping costs are given to the customer in the order form and are to be borne by the customer unless the customer makes use of his right of withdrawal.

(3) The goods are dispatched by post. The provider bears the shipping risk if the customer is a consumer.

(4) In the event of a cancellation, the customer must bear the direct costs of the return shipment.

§ 7. Terms of payment

(1) The customer can make the payment by direct transfer, Klarna invoice, credit card and PayPal.

Sofortüberweisung by Klarna

After placing the order, you will be redirected to the website of the online provider Sofort GmbH . To pay the invoice amount via Sofort
you must have an online banking account with PIN/TAN procedure activated for participation in Sofort, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

Payment by invoice

In cooperation with Klarna AB Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoices are only available for consumers and that payment must be made to Klarna in each case. 

Klarna invoice

When purchasing on account with Klarna, you always get the goods first and you always have a payment period of 14 days. The complete terms and conditions for purchase on account can be found here .

Credit card

The customer's credit card is charged upon completion of the order.​


In the ordering process, the customer is forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, the customer must be registered there or first register, identify himself with his access data and confirm the payment instruction to the provider. After placing the order in the shop, the provider requests PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. The customer receives further information during the ordering process.

(3) Payment of the purchase price is due immediately upon conclusion of the contract. After ordering and delivery, the customer receives an invoice either as an e-mail or in paper form upon delivery of the goods.


§ 8. Warranty for material defects, guarantee

(1) The provider is liable for material defects according to the applicable statutory provisions, in particular §§ 434 et seq. BGB. In relation to entrepreneurs, the warranty period for items delivered by the provider is 12 months.

(2) There is only an additional guarantee for the goods delivered by the provider if this was expressly given in the order confirmation for the respective item.​​


§ 9. Liability

(1) Customer claims for damages are excluded. Excluded from this are claims for damages by the customer resulting from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages that are based on an intentional or grossly negligent breach of duty by the provider, his legal representatives or vicarious agents . Significant contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

(2) In the event of a breach of essential contractual obligations, the provider is only liable for the contract-typical, foreseeable damage if this was caused simply by negligence, unless the customer claims for damages resulting from injury to life, limb or health.

(3) The restrictions of paragraphs 1 and 2 also apply to the legal representatives and vicarious agents of the provider if claims are asserted directly against them.

(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply if the provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies if the provider and the customer have reached an agreement on the nature of the item. The provisions of the Product Liability Act remain unaffected.


§ 10. Cancellation policy

(1) When concluding a distance selling transaction, consumers generally have a statutory right of withdrawal, about which the provider will inform you below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2). In paragraph (3) you will find a model cancellation form.

Our fresh and refrigerated groceries fall under the category of perishable goods and are excluded from the right of withdrawal. Gift vouchers are also excluded from the right of withdrawal.

Right of withdrawal

right of withdrawal

(2) Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts:

Contracts for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded,

Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

For other products such as merchandise, you have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

Subscription orders can only be canceled or changed (adjustment of products, product quantities, delivery interval and delivery date) before the subscription delivery is triggered. The order is triggered on the delivery date specified in the customer account.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. Send the revocation to:

Kraftling Ltd
Wilhelm-Mauser-Str. 14-16
50827 Cologne

Telephone: 0221 42306969

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of revocation

(3) The provider informs about the model cancellation form according to the legal regulation as follows:

Sample withdrawal form

If you want to revoke the contract, please fill out this form and send it back.

  • To [insert here the name, address and, if applicable, fax number and e-mail address of the entrepreneur]:
  • I/we (*) hereby revoke the contract concluded by me/us (*)
  • regarding the purchase of the following goods (*)/ the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if notification is on paper)
  • Date

(*) Delete where not applicable


§ 11. Final Provisions

(1) The law of the Federal Republic of Germany applies to contracts between the provider and the customer, excluding the UN sales law. The legal regulations on the limitation of the choice of law and the applicability of mandatory regulations, in particular of the state in which the customer as a consumer has his habitual residence, remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the location of the provider.


Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS), which you can find at . We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Status: March 2022

Kraftling Ltd
Wilhelm-Mauser-Str. 14-16
50827 Cologne