MAIL REFRIGERATED PRODUCTS?
Yes, it works! But it was a long process to get here. We send our products in an insulated box with high-performance cooling pads - this way, our Kraftlings will reach you chilled even after several days.
HOW LONG DOES DELIVERY TAKE?
Your package will usually arrive in 1-3 working days .
In order to be able to ensure the cold chain during shipping and to ensure that your package is delivered before the weekend, we ship within Germany from Monday to Friday. Parcels to Austria are only sent from Monday to Thursday .
As soon as your package has been sent, you will receive a tracking link from us via email. If you are not at home, you can use your tracking link to redirect the package to a shop or a neighbor. In this case, we ask you to pick up your package as soon as possible.
HOW MUCH IS THE SHIPPING?
The shipping costs are calculated as follows:
- Standard shipping Germany: €6.95, free shipping from €34.50
- Standard shipping Austria: EUR 9.95, free shipping from EUR 60
WHO DO YOU SHIP PACKAGES WITH?
We ship with our shipping partner DHL.
WHERE DO YOU SHIP?
We currently deliver to Germany and Austria. No matter how far away you live: Kraftling will come to you.
CAN I RETURN THE PRODUCTS?
Unfortunately, since the food is fresh, it cannot be returned. Unfortunately, there is no exchange or return option . That's why we also offer our trial packages for testing , so that you can decide beforehand whether you like our Kraftlings.
WHAT PAYMENT METHODS ARE AVAILABLE?
You have the option to pay us by PayPal, credit card, Apple Pay, Google Pay, Shop Pay, Sofortüberweisung, invoice with Klarna and Sofortüberweisung with Klarna.
Please note that PayPal, credit card, Google Pay and Shop Pay are available as payment options for subscription orders.
WHAT ELSE IS THERE TO CONSIDER?
Fresh products need to be refrigerated, including our Kraftlings. We send our products chilled to your front door. We therefore ask you to ensure acceptance of the goods upon delivery or to pick up your package promptly.
If you are unsure about the cooling due to major shipping delays, please send us a message to email@example.com.