(1) Consumers generally have a statutory right of withdrawal when concluding a distance contract, about which the provider informs them in accordance with the statutory model below. The exceptions to the right of withdrawal are regulated in paragraph (2). A model withdrawal form can be found in paragraph (3).

Our fresh and refrigerated food items fall under the category of highly perishable goods and are therefore excluded from the right of withdrawal. Gift vouchers are also excluded from the right of withdrawal.

Cancellation policy

Right of withdrawal

(2) Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded,

Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

For other products, such as merchandise, you have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

Subscription orders can only be canceled or changed (adjusting products, quantities, delivery interval, and delivery date) before the subscription delivery is triggered. The order will be triggered on the delivery date specified in the customer account.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but this is not obligatory. Please send your withdrawal to:

Kraftling GmbH
Wilhelm-Mauser-Str. 14-16
50827 Cologne

Email: hallo@kraftlinge.com
Telephone: 0221 42306969

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our standard, cost-effective option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

End of the cancellation policy

(3) The provider shall provide information about the model withdrawal form as follows, in accordance with the legal regulations:

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it.

  • [insert the entrepreneur's name, address and, if applicable, fax number and email address here]:
  • I/We (*) hereby revoke the contract concluded by me/us (*).
  • regarding the purchase of the following goods (*)/ the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for notifications on paper)
  • Date

(*) Delete as appropriate